Nordstrom Reference Documents

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  • To send email to any of the Nordstrom Supplier Compliance teams, please use the form on this webpage.
    • Required fields are indicated by an asterisk ("*")
  • Please note that all inquiries about non-compliant EDI charges must be submitted via email
  • To talk to a Nordstrom representative about other Supplier Compliance issues, you may call the toll free Nordstrom Supplier Hotline (1-877-444-1313) between the hours of 8:00 AM and 4:00 PM Pacific Standard Time, Monday through Friday
    • For Nordstrom Floor Ready Management, select option 1
    • For Nordstrom EDI Setup (non-technical EDI setup) , select option 2
    • For the Nordstrom EDI Group, select option 3
    • For Nordstrom Transportation, select option 4
      • Questions specific to the Routing Guide, email (option 1 not in use)
      • Questions specific to Volume Load Pickups, select option 2 to schedule email
      • Questions specific to Freight Agreements, select option 3
      • Questions specific to Freight Chargebacks, select option 4
    • For Nordstrom Accounts Payable, select option 5
    • For Nordstrom Customs Compliance, select option 6

Send To*
EDI Group (Technical)
EDI Invoicing
Floor Ready Merchandise
Expense Offset Fee Inquiry
EDI Setup (non-technical)

Returns Address Update
Supplier Toolkit

Name*  Company* 
Supplier  Supplier No. 
Vendor No.*  Chargeback No.* 
Phone*  Email* 
If this query is regarding an ASN, please provide the ISA# and the 997 ISA# in your message.